FAQs: Frequently Asked Questions
We have compiled some 'Frequently Asked Questions' for Classroom Monitor which are linked below. If you are having difficulty identifying the area you need, then please use the 'Search' box in the top right hand corner of this page.
Teacher/SLT User FAQs
Admin specific FAQs
The new markbook: For questions about moving to and using the new markbook
Logging In: For any type of logging in issues, forgotten passwords, username and password not working, etc.
Assessment Markbooks: For questions about using Assessment Markbooks in your browser
Attainment and Progress: For questions about tracking pupils in Classroom Monitor and extracting data. Includes pupil tracking, group tracking, and homepage favourites.
App: For questions about downloading and using the Classroom Monitor teacher app on ipads and android tablets.
Reporting to Parents: For questions about either online reporting or written reports.
EYFS: For questions about using Classroom Monitor to record assessment and evidence for children in the Early years.
General: For questions not covered elsewhere.
Advice and guidance: For information about how you can best use Classroom Monitor in your school; with particular reference to National Curriculum 2014.
New Academic Year (users): Answers to common questions at the start of a new year.
General Admin: For questions about getting started with Classroom Monitor, MIS synchronisation and importing data into Classroom Monitor.
Logging In: For logging in issues - help for administrators, including: forgotten user name / passwords, resetting teacher / parent passwords, parents only able to see one online report etc.
MIS Sync: For questions regarding missing pupils or teachers, information not being up-to-date and missing Pupil Premium information.
Manual set up: For schools without an MIS sync. Questions covered include: missing pupils or teachers, information not being up-to-date and missing Pupil Premium information.
Reporting to Parents: For questions about the set up of online reporting or written reports.
Parents: Access to online reports: Help for parents who are finding themselves unable to log in, or they can log in but can't download or open their child's report.
New Academic Year (admin): Answers to common questions from admin users at the start of a new year.